This hotel was recommended by a friend and what a recommendation it was. From the check-in to the check-out we were treated like royalty, our party of 7 were upgraded to business suites so we could all be near each other. The rooms were amazingly spacious with great views and were equipped with all the modern amenities you kind begin to expect from a good 5 star hotel now a days. However what makes this hotel truly exceptional is the customer service, staff go the extra mile and make sure nothing is too much. Special thanks to the front office manager Anand Khanna who made our trip to Gurgaon an exceptional one! It's refreshing to see a manager who will come out to the lobby to greet you and give you his card just in case you experience any problems during the stay.. Nice touch! We look forward to coming back!
In terms of physical plant and personal attention, this hotel is one of the best in which I have stayed over the course of almost 40 years of traveling here in the States and throughout the world. And that includes a good number of prestigious names in the hotel business.
The food, too, Is excellent. That served at the expansive breakfast buffet as well as that prepared for the daily "happy hour" for those with rooms on one of the Horizon Club floors.
Great hotel in a good location, walking distance to the Metro at Connaught Place, also easy access to tuk tuks and taxis out the front of the hotel. The staff were very friendly and helpful, the rooms spacious and the pool very clean. Organising drivers for sight seeing was expensive but I suppose this is what you begin to expect at a 4-5 star hotel. I found it easier and much more fun to head out and take the Metro, tuk tuks and taxis to get around to the sites of Delhi - I also had no trouble or hassle with negotiating with these drivers. The hotel tried to dissuade me from doing this stating it wasn't 'safe' which was not the case at all and I am a female travelling on my own.
"More than a very good & convenient airport hotel"
This is a very good choice as an airport hotel, eg for overnight stays before/after flights in & out of Delhi. But forgetting that for the moment, this is a world-class hotel by any measures!! The service, facilities, restaurants and of course the rooms are of a very high standard, and you're likely to find that the price isn't very different from others in the area. A great choice!
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